Shipping Policy

For security reasons the Products purchased via the website will be sent to the address indicated on the credit card. Upon delivery, an adult over 18 years should be present to sign the delivery documents. Deliveries cannot be delivered to PO Boxes; these orders will not be processed.

ZARESSI sets for each order made through the site an invoice for the dispatched products and delivers the invoice via e-mail or by registered mail to the customer. For the issuance of the bill ZARESSI refers to the data that the customer has provided. Once the bill is issued, no further changes can be made.

The shipping and delivery costs are the responsibility of the customer and are clearly indicated on the online form. The shipping and delivery expenses may vary depending on the location and the nature of the requested shipping method.

All products are sent via UPS or any other courier company (hereinafter “courier company”) and will be sent the day after the day on which the availability of the product is confirmed and the amount of the order is debited. The order is sent between Monday and Friday, excluding local and national holidays and public holidays. ZARESSI can not be held responsible for unpredictable delays, notwithstanding that the product, except in cases of force majeure, to be delivered within a maximum period of thirty (30) days after the customer has placed his / her order to ZARESSI. Unless the waiting time is otherwise indicated on the order.

For the delivery of the products, the customer or his / her authorized person needs to be at the address indicated in the order. If the courier offers the delivery to the customer, the customer must verify: that the number of boxes equal to the number specified in the shipping documents; that the packaging is not damaged or wet or has any other damage. All damage to the packaging or to the products or any deviation between the actual number of boxes delivered and the number of boxes indicated on the transportation document, must be reported immediately by written note on the delivery documents from the courier company. Once the customer the transport document of the courier company has signed, he cannot object to submit what the external characteristics of the delivered goods.

In the event that ZARESSI, because of sudden and temporary non-availability of the products, is not able to deliver the goods, ZARESSI shall notify the customer of this without undue delay and in any event within thirty (30) days by e-mail.

The amount paid by the customer will be refunded as soon as possible and in any case within thirty (30) days after receipt of the return by ZARESSI.